Privacy Policy
This Privacy Policy explains how FIBER OCEAN collects and processes personal data when you use this website or contact us. FIBER OCEAN is a registered trademark owned by ISST Electrical and Electronics ("ISST", "we", "us"). We handle personal data in line with applicable data protection laws in the markets we serve, including the UAE Personal Data Protection Law and, where applicable, the EU GDPR and the Saudi PDPL.
1. Who we are
The controller of personal data collected through this website is ISST Electrical and Electronics Trading LLC, Media City, Sharjah, United Arab Emirates, the owner of the FIBER OCEAN registered trademark, with our regional headquarters in Saudi Arabia and regional offices in the USA, China, the UAE and Egypt. For any privacy matter, contact info@fiber-ocean.com.
2. What data we collect
- Enquiry data you submit through our forms: full name, company, work email, country, product or solution interest, and the requirements you describe. The same form is used for quotation requests, document requests and distributor enquiries.
- Correspondence you exchange with our teams by email.
- Technical data from standard server logs: IP address, browser type and pages requested, used for security and operation of the site.
This website does not currently use third-party analytics or advertising trackers. See our Cookie Policy for details.
3. How we use your data
- To respond to your enquiry and prepare quotations and proposals.
- To send documents you request, and revised specifications when they change.
- To evaluate and manage distributor and partner enquiries.
- To operate, secure and improve the website.
- To comply with legal obligations.
4. Legal bases
We process personal data to take steps toward a contract at your request, for our legitimate interests in business-to-business communication and site security, with your consent where you have given it (for example the consent box on our contact form), and to meet legal obligations. You may withdraw consent at any time.
5. Sharing
We do not sell personal data. We share it only as needed to serve you: within ISST regional offices, with the value-added partner or distributor responsible for your region when that is the right channel for your enquiry, with service providers that host our website and email under confidentiality obligations, and with authorities where the law requires it.
6. International transfers
Because our offices and partner network span several countries, your enquiry may be handled by the office or partner closest to your project. Where personal data crosses borders, we apply safeguards appropriate to the destination as required by applicable law.
7. Retention
We keep enquiry data for as long as needed to handle the enquiry and any resulting business relationship, and to meet record-keeping obligations. Data that is no longer needed is deleted or anonymized.
8. Your rights
Subject to applicable law, you may request access to, correction or deletion of your personal data, object to or ask us to restrict processing, and withdraw consent. Write to info@fiber-ocean.com and we will respond within the period required by the applicable law. You may also complain to a competent data protection authority.
9. Security
We protect personal data with technical and organizational measures. Information security at FIBER OCEAN is managed under a management system certified to ISO 27001.
10. Third-party links
This website links to third-party platforms such as LinkedIn. Those platforms process personal data under their own policies, which we do not control.
11. Children
This is a business-to-business website and is not directed at children.
12. Changes to this policy
We may update this Privacy Policy from time to time. The date at the top shows the current version. Material changes will be posted on this page.
13. Contact
ISST Electrical and Electronics · info@fiber-ocean.com